Contact us

Please contact our customer service if you need more information about an existing order, our terms or general information about our services. You can reach our customer service through our live chat on the right, by sending a request via email or by usingthe contact form further down on this page.

If you are a member of Fraktjakt+ you become a prioritized customer are not restricted to just a part of our Support opening hours.

If your question concerns an existing order, we are grateful if you provide the order number in your correspondence. We aim to respond to all questions within 24 hours. Just be aware that our customer service is closed on Saturday, Sunday and public holidays.

Do not hesitate to contact us with your tips, comments or any complaints.

Do you want to make a complaint of missing or damaged goods?
Fill out the claim form for damaged packages or lost packages and send it by email or downloard our printable PDF document.

Have you seen our FAQ?

Contact form



Office: Gjuterigatan 9, 55318 JÖNKÖPING  
Registration No.: 556751-9011
Phone: +46 - (0)36 - 19 02 20
(business days: 13:00 - 16:00)
Prioritized support: Sign up for membership in Fraktjakt+
to access Fraktjakt priority phone support.

Customer service hours:

Monday–Thursday: 08:15 – 11:30, 12:30 – 16:15
Friday: 09:00 - 11:30, 12:30 - 16:00
Saturday & Sunday: Closed

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